If you want to delete your account write us an email to email@example.com. After deleting your account you will receive an email from us.
If you have a question about any aspect of our project, your order or our website, we will do our best to help you. Just write an email to firstname.lastname@example.org and we will answer you as fast as possible.
FILED UNDER is in an intense growth phase and we are constantly looking for talented and dedicated individuals to join us. If you are interested in working at FILED UNDER or carrying out an internship with us, you can write an email to email@example.com.
You can use a Paypal or pay in advance via wire transfer (Credit card payment option coming soon). FILED UNDER makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.
Account Number 10132552
Bank Code 70020270
Returns and Exchanges
Unfortunately we cant not offer to send you back the money for a Silk Print you did not like, because all Silk Prints are produced on demand. Please see our complete Return and Exchange policy by clicking here.
We ship all orders using DHL. Shipping rates depend on your shipping address. If you live in Germany the delivery is for free. If you live somewhere else find your country and corresponding rate here.
As soon as your order is shipped, you will receive an email notification with a DHL tracking number. Click here and enter the tracking number to see the status of the package.
Yes. Simply select the gift option at checkout. The gift will be sent without an invoice to delivery addresses within the EU. Please note that due to customs restrictions, we must include an invoice on all international orders. The invoice will be placed outside the gift packaging.
Yes, the customer is responsible for all applicable custom duties and taxes for orders shipped outside the EU. This will be a separate charge invoiced by our courier DHL. Custom policies vary widely between countries. Please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid for on your behalf by our courier DHL and you will be responsible for these charges. You will receive a separate invoice by DHL for any applicable custom duties and taxes.
All orders are processed at our studio in Munich, Germany. Every print is made on demand. At the moment we produce once a week. So depending on when your order reaches us the item will be ready for shipping at the latest five days after we received payment clearance. We operate Monday to Friday not including Holidays. The delivery will usually be made within 1 to 4 business days calculated from the time it leaves our studio to the address indicated by the customer depending on the shipping method and destination. International orders may take longer.
Use lukewarm water and mild detergent or shampoo. Wash without excessive rubbing. You can add a few drops of hair conditioner to the final rinse water for extra silky feel. Soaking silk for any more than a few minutes should be avoided. Do not wring or twist; roll in towel to extract water. Lay the garment on a flat, clean surface to dry. If necessary, press the silk garment inside out while damp using cool iron setting.
Georgette is a lightweight, semi-transparent silk that offers an graceful drape and a soft, dull finish. Featuring a matte crinkly surface, this silk fabric has a pleasing springiness.
Silk Twill is a classy, opaque, heavy-weight silk woven with a pattern of diagonal parallel ribs. Best known as typical fabric of the carre hermes.