1. Application

FILED UNDER GbR · Lindwurmstr. 71, RGB · D-80337 Munich · Germany
Phone: +49 89 53889812·  Fax: +49 89 53889813 · Email: info@filedunder.net
Represented by Florian Böhm and Annahita Kamali · VAT No.: DE274376857

FILED UNDER offers under the URL www.filedunder.net an online store. The following terms and conditions shall apply for all orders by customers.

2. Disclaimer

We cannot warrant that the content of the site is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. We may at any time change the content of the site.
Though we strife to always display the correct texts, images and pricing in the site and web shop, errors can occur. Part of the services mediated through the site are performed and concerned for by outside organizations. In situations where we act as agent for such services, we cannot be held responsible for any errors resulting from their activities. We cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. We cannot guarantee a problem-free uninterrupted and secure access to the site.

3. Contract

The presentation of products in our online shop is not a legally binding offer but a request for orders. By her or his order the customer is submitting first initial offer within the meaning of section 145 of German Civil Code (BGB). The prices payable and the conditions applicable for goods are as set out on filedunder.net website at the time of submitting the order form. The customer will then get a notice of reception which only informs that the order has been received. The contract will be accepted and confirmed by us first by the delivery of goods. Place of performance is Munich. We reserve the right to refuse the order at our free discretion. In such case the customer will be notified without undue delay. Customers can purchase only the goods that are set out in the website filedunder.net. We sell only to adults of full age.

4. Prices and Payment

The prices listed on the product pages include VAT and all other costs and national taxes except the shipping price. The purchase price is due immediately upon our confirmation notification or the delivery. The payment of the goods shall be at your choice by advanced payment, ClickandBuy or Paypal.

5. Delivery and Shipping

5.1. We ship exclusively with DHL and we bear the transportation risk.
5.2. All orders are processed at our studio in Munich, Germany. At the moment we produce once a week. So depending on when your order reaches us the item generally will be ready for shipping at the latest five days after we received payment clearance. We operate Monday to Friday not including Holidays. The delivery will usually be made within 1 to 4 business days calculated from the time it leaves our studio to the address indicated by the customer depending on the shipping method and destination. International orders may take longer. A preliminary confirmation will be sent by email when your order is placed. Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect it. If a package is returned to Germany because the buyer did not claim the package, filed-under.com does not send replacements.
5.3. Deliveries to non-EU countries will be charged without VAT. You will save 19% on the retail price. Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through DHL. Please note that potential foreign bank charges have to be borne by you.
International customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
5.4. Free delivery within Germany 
5.5. Shipping costs for delivery to foreign countries:
10 Eur (Zone 1): Austria, Belgium, Bulgaria, Czech Republic, Denmark (not including the Faroe Islands and Greenland), Estonia, Finland (not including the Åland Islands), France (not including overseas areas and departements), Greece (not including Mount Athos), Hungary, Ireland, Italy (not including Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (not including areas outside Europe), Poland, Portugal, Romania, Slovakia, Slovenia, Spain (not including the canary Islands, Ceuta + Melilla), Sweden, United Kingdom (not including the Channel Islands)
15 Eur (Zone 2): Switzerland
20 Eur (Zone 3): Canada, Greenland, Norway, Turkey, USA
28 Eur (Zone 4): Australia, China, Hong Kong, India, Indonesia, Israel, Japan, New Zealand, Saudi Arabia, Singapore, South Africa, Thailand, United Arab Emirates

6. Retention of Title

We retain title to the goods until receipt of all payments in full.

7. Right of Revocation or Right of Return in Distance Contracts

Please note that for the products offered on our online store the right of revocation or the right of return in distance contracts pursuant to sec. 312 d Civil Code does not apply since the products offered by us are produced according to customer specifications (sec. 312 d para 4 No. 1 Civil Code). 

8. Exchange & Returns

Exchanges and returns can be made only if the product is in unworn and absolutely new condition. Return reasons that we accept may be: Defects, wrong item was sent, any other provable error on our side. In case of wanting to return a product our customers must send us an email stating their name and invoice number within 5 days of receiving the product. We will email you instructions on how to return the product. We only pay for the shipment back to us and back to you again in case the reasons are those above mentioned. We can not offer you an exchange or return if a product does not match your taste, because we produce all our items on demand of your request. Please note that we do not send you back the money for a product you did not like – you can chose another product or receive a gift certificate. Please address your complains to: orders@filedunder.net, FILED UNDER GbR, Lindwurmstr. 71, RGB, DE–80337 Munich

9. Privacy

All data submitted by customer will be used by us according to the rules of German laws on privacy and data protection. Personal data are used and processed only for the purpose of the performance of your order and only to that extent as they are necessary for bringing into existence the contract, to formulate its content or its changes (stock data). We strictly refrain from any other use or processing of your personal data, especially for use of marketing or market research. Please also see our Privacy Statement.

10. Intellectual Property

All images, graphics, texts and tables of this website are subject to copyright. This also applies to all products offered by us. Reproduction of such images, graphics, texts, tables or products offered by us in any other electronic or printed publications is prohibited without the express consent of the author.